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FAQ

Will you restock if something sells out? 

Yes, if something sells out it would either be discontinued or Restocked. If it'a discontinued we will remove it from the website. Once we restock, we will announce the restock on Instagram as well as Facebook. 

Why aren't my pans full to the rim?
Due to some micas having more compressibility, some pans are fuller than others. However we guarantee the weight stated under the item description

Why are some pans thicker than others?
We received thicker pans from the manufacture in error. Instead of shipping them back, we chose to keep them even though we would be giving more product than usual. This is to be considered as a bonus to those who receive the thick pans. We chose not to keep these pans around because they're harder to work with

Why don’t all my pressed powders have the same finish?
Our products are handmade, so there can be some minor flaws in some or different finishes. It’s nothing to be alarmed about. We can assure you everything is 100% new

What's the expiration date on pressed powders? Up to 6 months but can last longer with great care & proper storage

Are your products vegan?
Vegan products are stated in their description

Is your business cruelty free?
Yes. We only test on ourselves

Where are your products made?
Baton Rouge, Louisiana USA

Are your products handmade?
Yes handmade with love & tender care

Are your products made in a clean and safe environment?
Sanitation is a #1 priority here at JD Glow. We take great pride in being sanitary. Our customers Safety is 1st

Do you wear the products you sell?
Yes, we wear our own products before releasing them. We wouldn’t sell anything to our customers we wouldn’t wear ourselves

Are your products exclusive to JD Glow or private label?
Exclusive to JD Glow. Formulated & produced

Do you list ingredients on your website?
Yes under each item description

Do you ship worldwide?
Yes

What's the usual handling time?
Up to 2-5 business days (please see the shipping page for more info). However this can take longer depending on the workload

How long is international shipping?
3-30 days depending on the location & carrier used

What shipping carrier do you use?
USPS & DHL

What if there's a problem with my order?
Please contact us via email within 2-3 business days of receiving

Do you offer wholesale orders?
Yes (rules & qualifications are to be discussed)

Do you offer sales or discount codes?
Yes. Return customers will get a discount code in the mail starting 5-18-16. Other codes are given out thru our affiliates or when we have sales

Are your products formulated using natural ingredients?
No we use some synthetic ingredients

How would I know if I’m allergic to your products?
Please perform a skin test prior to applying any of our products to make sure you’re not allergic or sensitive to the ingredients

What should I do if I have an allergic reaction to any of your products?
You should discard of any products you have a reaction to and follow up with your physician

My item arrived broken, what should I do?
Please email us a picture of the broken item along with your order number# & Full Name on your account

Where is my refund?
Once we send refunds, you'll have to contact PayPal to retrieve the funds. Refunds usually take 3-5 business days to return to your card

Where is my tracking info?
Once the shipping labels are printed, tracking info is sent to you via email. You can also log into Your JD Glow Account and click on the transaction to retrieve tracking info

 

 

 

This FAQ page is just to give you some quick information
We are still here to respond to any emails you send ;-)