Will you restock if something sells out?
Yes, if something sells out it would either be discontinued or Restocked. If it'a discontinued we will remove it from the website. Once we restock, we will announce the restock on Instagram as well as Facebook.
Why aren't my pans full to the rim?
Due to some micas having more compressibility, some pans are fuller than others. However we guarantee the weight stated under the item description
Why are some pans thicker than others?
We received thicker pans from the manufacture in error. Instead of shipping them back, we chose to keep them even though we would be giving more product than usual. This is to be considered as a bonus to those who receive the thick pans. We chose not to keep these pans around because they're harder to work with
Why don’t all my pressed powders have the same finish?
Our products are handmade, so there can be some minor flaws in some or different finishes. It’s nothing to be alarmed about. We can assure you everything is 100% new
What's the expiration date on pressed powders? Up to 6 months but can last longer with great care & proper storage
Are your products vegan?
Vegan products are stated in their description
Is your business cruelty free?
Yes. We only test on ourselves
Where are your products made?
Baton Rouge, Louisiana USA
Are your products handmade?
Yes handmade with love & tender care
Are your products made in a clean and safe environment?
Sanitation is a #1 priority here at JD Glow. We take great pride in being sanitary. Our customers Safety is 1st
Do you wear the products you sell?
Yes, we wear our own products before releasing them. We wouldn’t sell anything to our customers we wouldn’t wear ourselves
Are your products exclusive to JD Glow or private label?
Exclusive to JD Glow. Formulated & produced
Do you list ingredients on your website?
Yes under each item description
Do you ship worldwide?
What's the usual handling time?
Up to 2-5 business days (please see the shipping page for more info). However this can take longer depending on the workload
I received a tracking number, but it's not updating. What's going on with my shipment? We print shipping labels in stacks. When you receive tracking, that only means your order was printed and put into que to be fulfilled. We fulfill in the order in which we receive. It can take anywhere from 2 days to 2 weeks for orders to ship depending on our workload.
How long is international shipping?
3-30 days depending on the location & carrier used
What shipping carrier do you use?
USPS & DHL
What if there's a problem with my order?
Please contact us via email within 2-3 business days of receiving
Do you offer wholesale orders?
Yes (rules & qualifications are to be discussed)
Do you offer sales or discount codes?
Yes. Return customers will get a discount code in the mail starting 5-18-16. Other codes are given out thru our affiliates or when we have sales
Are your products formulated using natural ingredients?
No we use some synthetic ingredients
How would I know if I’m allergic to your products?
Please perform a skin test prior to applying any of our products to make sure you’re not allergic or sensitive to the ingredients
What should I do if I have an allergic reaction to any of your products?
You should discard of any products you have a reaction to and follow up with your physician
My item arrived broken, what should I do?
Please email us a picture of the broken item along with your order number# & Full Name on your account
Why doesn't the color of my lippie look the same on me as it does on the lip model? Our lip model is Puerto Rican with Tan to Medium Skin. Her lighting source is a ring light. She Does Not use household lighting. To be on the safe side, you should choose a lip color based on the description as well as the pics online. Lip colors Do Not look the same in all light sources. Lip colors Do Not look the same on all skin tones
Why doesn't the color of my lippie swatched or in the tube look the same as the pictures online? The color in person may differ based on the lighting on your device. Ex: iPhone lighting is different than Android lighting. So your device could be altering the color which in turn gives a false image.
Why are my Glitter Tubes separating, is this normal? Yes this is normal with "Our" formula. The glitter is very heavy vs the liquid. However although they separate, this Will Not take away from the application. In order to have the advantages our formula provides, we had to accept the disadvantages of the separating.
Where is my refund?
Once we send refunds, you'll have to contact PayPal to retrieve the funds. Refunds usually take 3-5 business days to return to your card
Where is my tracking info?
Once the shipping labels are printed, tracking info is sent to you via email. You can also log into Your JD Glow Account and click on the transaction to retrieve tracking info